Complaints Handling Procedure
It is the aim of Jackson Lile & Close to provide an efficient service to its clients. However, sometimes things go wrong and if you have any cause for complaint, then the following procedure will be implemented.
- We have appointed Mr. Terry Close MRICS IRRV, Principal of Jackson Lile & Close to deal with your complaint. If you have a question, or if you would like to make a complaint, please do not hesitate to contact him.
- If you have initially made your complaint verbally - whether face-to-face or over the telephone, please also make it in writing, addressed to Mr. T.G. Close, 12/13 King Street, Wolverhampton, WV1 1ST. This is to ensure that we fully understand exactly what your complaint is and have a written record of it.
- Following the provision of any additional information, or possibly a re-inspection of your property. We will consider your complaint as quickly as possible. We will provide you with a full response or, if that is not possible, an update on what is happening with your complaint, within 28 days.
- If you remain dissatisfied with any aspect of our handling of your complaint then we are prepared for the matter to be referred to the Ombudsman Services: Property, Po Box 1021, Warrington, WA4 9FE.
12/13 King Street,
Wolverhampton,
VW1 1 ST
Telephone: 01902 712812
Fax: 01902 426084
Email: jacksonlileclose@btconnect.com